There are a few facets of workforce management reporting and analytics. First, it’s important to realise that workforce management (WFM) is an integrated set of processes used by companies and organisations to maximise employee productivity at the individual, departmental, and company-wide levels. WFM may involve identifying employee skills and matching them to specific tasks over time so that companies and organisations can quantify the amount of labour and types of labour required for completing certain jobs on a monthly, weekly, daily or even an hourly basis.
Reporting is a critical component of workforce management because companies and organisations need to be able to measure, track, and report time, attendance, and expenses if they are to reach operational efficiency. Reports that involve real-time analytics are the most beneficial, as they help companies and organisations identify non-performing projects and activities, reduce employee downtime, and control expenditures while increasing revenue. Technology and workforce management software solutions that provide workforce analytics automate these processes for companies and organisations.
Analytics are a component of the workforce management software. Analytics provide a quick and simple way of tracking employee status, progress, and real-time activity. They offer visual displays of workforce management data and give key insight into critical WFM processes. Companies and organisations utilise analytics to improve employee and overall organisation efficiency.
Some workforce management software solutions enable companies and organisations to create their own analytics with no need for IT involvement. The real-time and historic data gives managers access to real-time key performance indicators (KPIs) that may include task backlog, service-level agreement (SLA) compliance, travel costs, resource utilisation, and more. These intuitive workforce management reporting software solutions empower managers to modify reports and data without the need for expensive IT intervention, so that they can make even better business decisions more quickly. WFM software solutions also include built-in analytics and reports so that managers can make use of the out-of-the-box analytic reports based on industry best practices and industry experience. However, self-designed bespoke solutions are sometimes more comprehensive than those from a third party.
Advantages of Workforce Management Reporting & Analytics
When choosing a workforce management reporting solution, it is important to inquire about the analytics and the views they provide into the workforce management reports and analytics. Top workforce management software solutions provide full visibility into operational data and enable decision makers to gain insights about departmental performance and how to proactively manage departments. The analytics and reports should give insight into the status of the workforce and help organisations determine the causes of problems and potential problems.
The best analytics visualise key performance indicators so that managers are able to track employee and department performance. The analytic reports should also help managers identify existing and potential problems by creating views to drill down through several performance levels and groups, including territories, products, technicians, and customers. As more companies and organisations move their workforce management reporting to the cloud, their managers access analytic reports on smart phones and tablets to have real-time reports and analytics available to them from anywhere and at any time.
The Impact of Workforce Management Reporting & Analytics
Workforce management reporting solutions and analytics positively impact companies and organisations. These tools enhance efficiency and productivity across the board and give companies and organisations the ability to:
- Field service solutions that deal with issues such as scheduling
- Develop optimal staffing schedules to optimise resources and employees
- Improve schedule adherence
- Reduce the amount of time spent on holiday scheduling, shift trading and changing, and more
- Prepare for business by creating reliable, accurate forecasts, budgets, and schedules
- Access better reports at the individual, departmental, and organisational levels to optimise efficiency and performance
Workforce management reporting and analytics help organisations to improve employee performance and business processes. Access to real-time workforce analytics and the visualisations provided by analytics helps decision makers to gain a better picture of the workforce and company to optimise efficiency and productivity.
Gain complete visibility and insight into your entire workforce with SecurAX’s powerful reporting and business intelligence capabilities. Because SecurAX is a unified cloud-based solution for managing all areas of people management, SecurAX provides organisations with powerful workforce insight to help make smarter, more informed workforce decisions. SecurAX pulls data across all areas of human capital management, including HR, payroll, and talent management, delivering a holistic view of your people.
Direct access for managers and executives to reporting, query, and analysis tools enables your organisation to proactively manage business needs, instead of just reacting to them. With rich insight into your people data through SecurAX, you will no longer be burdened with spreadsheets, complex interfaces, and manual data entry.
SecurAX supports the workforce management needs of over 250,000 employees across 8 countries. The work force management reporting solutions and analytics that SecurAX offer, will alleviate the concerns that you may have of installing and maintaining a large IT infrastructure for your workforce intelligence needs. Our extensive distribution network helps organisations use our reporting and analysis products to reduce labour expenses and improve decision making with our industry leading suite of real-time workforce reporting and analytic tools. Give us a call and find out how our workforce reporting and analytic tools can help transform your business, today.